Most of the referrals for PageFour come from the actions of other people. Now, this may be simply because we’re more inclined to believe something if the person talking about it does not have a vested interest. If you hear someone saying ‘Buy my product, it’s the business,‘ you’re not going to believe them, are you? Why would you? They want your money. If, on the other hand, your favourite blogger or best friend says to you ‘Check this out, it’s cool,‘ you probably will. I know I do.
I’ve bought books, CDs, DVDs, even kitchen appliances, because strangers I’ve never met raved about them on their blogs. I don’t think I’ve ever bought anything in response to an add in a newspaper or magazine. I take Amazon reviews far more seriously than the blurb on the back of a book, or the ‘expert‘ opinion in a newspaper, and I do this because these people have no reason to lie to me. Similarly, user reviews on www.download.com mean far more to me than ‘What our users say‘ pages on software web-sites.
The last television I bought was a 26″ wide screen Panasonic. It cost almost £200 less than the equivalent Sony model, and I bought it because all the user reviews I found online said it was better than its more expensive (though stronger branded) competitor.
Like all small web businesses, I track my referrals religiously. Dodgy Warez sites aside, most incoming links come from blogs and message boards, both of which I have little or no control over. Of course, as soon as new links appear, I’m faced with the question of whether I should actively participate in the discussion of my own product, or simply step back and let nature take its course? When anyone speaks about PageFour, chances are I know about it. Searches on Technorati, and Google Alerts, make this a simple, even daily process.
NaNoWriMo is kicking off next month, and registration has already opened. For the next two months, the NaNo message boards will be the most active writing community on the web, with hundreds and even thousands of users online at any moment. In situations like this, I’m always faced with a dilemma. Taking part in the discussions, starting and participating in threads etc, is not allowed for commercial reasons, and this is as it should be. Should I pretend to be someone else and drop links, or wait until a PageFour user does it for me?
I see opportunities like this all the time and ask myself ‘Should I really do that?‘ or ‘Is it quite ethical?‘ And the answer is no. But does everyone else play by the same rules? Am I just being naive, and should I grow a thicker skin? Are all marketers really liars?
I’ve never written a review for PageFour, which in a way makes all the genuine user reviews that much sweeter. But would I make more money if I were less honest? I’ll be watching the NaNo boards carefully over the next couple of months, but I might be watching in vain.

October 12th, 2006 at 10:11 am
At the end of the day, if you have a quality product at this level, then word of mouth will probably carry you very far. If it doesn’t, then you may need to look again at the product.
I did see PageFour mentioned in the one of the Nano forums, and they do have a section for plugging your stories and/or wares. Nothing wrong with just droppimg a note in there.
October 13th, 2006 at 6:42 pm
You’re quite right. Quite a few of the recent PageFour sales are friends or family of existing users, but for word of mouth to really be effective you have to reach that critical mass of users first. At least that’s what the book I read said.
October 14th, 2006 at 4:00 pm
In the case of something like NaNo, I’d stick with the ethical. As a participant, I’ll be mentioning PFN because I’ve used it for so much of the planning of the novel I’m going to work on for NaNoWriMo.
I know that WriteWayPro (the other indy writing programme I use) advertises in writer mags - including The Writer. Not sure what the cost of an ad is, though and whether it’s something you’ve considered. I know people who contact me about WWP say they’ve seen the ad, but aren’t sure about the software so ask me what it’s like. Often they then buy.
I think that kind of advertising could help - combined with what bloggers/download site reviews.
Not sure if that helps or not.
October 18th, 2006 at 10:48 pm
One would hope that word of mouth would/will carry PageFour a long way, but that’s kind of a limiting business model.
I don’t see why being proactive and ethical should be mutually exclusive. It’s not as if you’d be leading poor unsuspecting writers up the proverbial garden path - PageFour is a great product which is clearly developed with integrity.
If I saw a piece of software mentioned in a thoughtful, honest post then I would probably check it out. If I saw a blatant link-drop, I probably wouldn’t.
You have two hats - writer and developer. As such, you probably have a lot to offer these forums. Be honest about which hat you’re wearing when you post and go ahead and do it!
Oh, and personally speaking, if there was a discussion on my blog about software, I’d be delighted if the developer (a) saw it and (b) participated.
Just my opinion
October 19th, 2006 at 1:25 pm
If PageFour were free software, I’d have had no worries about putting it out there on boards and forums, but when there’s money involved the gap between a sales pitch and informing potential users of something that might interest them is narrower.
You’re probably right though Claire. I spend far too much time being paranoid that I’ll be perceived as a spammer and vilified across the boards. It may be time to take a more active role - actually, more like way past time.
October 19th, 2006 at 2:38 pm
That’s more like it!
October 19th, 2006 at 4:30 pm
Yep, Claire is right; word mouth will take you a long way on the Mac platform, but the sheer size of Windows landscape, means you need to do some serious pushing.
October 19th, 2006 at 8:33 pm
Too true. It’s like being lost in a never ending wilderness of Shareware products - a constant struggle to get noticed.
October 19th, 2006 at 8:50 pm
I’m considering using your software, but would need to run it on both my desktop and my laptop. Can I purchase once, and run it on two machines?
October 19th, 2006 at 8:56 pm
Hi Ali
The single license does allow for a desktop and a laptop - because many people have and use both almost interchangeably, and there is a feature built into the software to allow synchronization between the two machines.
But for two separate desktops, like most software, you’d need two licenses.
October 19th, 2006 at 9:11 pm
Great!
Now, in the near(ish) future, my partner and I will be living in a bus full-time and will have two laptops. (No desktop) Will I be able you run one PageFour on two laptops? I’d like to be able to use the second laptop as a back-up, as I’m a tad paranoid about hardware failure. (Sorry - should have also asked this the first time.
October 19th, 2006 at 9:18 pm
Yes. You only need to purchase a second license where the second machine is in full use. For example, in an office environment where each machine has a different user, you’d need a license for every machine.
When you buy a license, the product key is not tied to an individual PC, meaning changing/moving PCs is a simple process.
October 19th, 2006 at 9:36 pm
OK, that’s all good then. Thanks for your time, Darren
October 20th, 2006 at 10:13 am
AAAhh … a fair and simple licensing scheme; someone at Microsoft really should ask you how it’s done.
January 16th, 2007 at 10:59 pm
Nanowrimo is a great way of getting mass exposure for your product. Any online writing contest for that matter. You could always modify your licensing scheme to work with the laptop loan program (PageFour bundled with loaner laptop); Offer PageFour (user license ) as prizing at all levels. You’ll be able to reap the residual profits from the viral exposure if even 50% of those users has one friend who purchases it, and they in turn produce one friend to purchase the product.
January 17th, 2007 at 3:21 pm
I’ve read all the marketing books on viral techniques and such, but could never quite get my head around how to make PageFour a viral product. I was looking at a new website this morning called Geni that is probably a perfect example of how a product can spread through viral marketing, in that it makes it beneficial to YOU to have other people using the same product/website. Definitely worth a look.
January 26th, 2007 at 7:36 pm
Well, it could be that PageFour just doesn’t come across as vibrant enough … community-wise. I think a lot of the other writer’s text editors have made good use of those PHP forums to build a community around their product. Once you have something like that going, then word of mouth will do the rest.
January 27th, 2007 at 2:11 pm
I’m guessing you’re thinking of Scrivener. I’m very impressed with that myself - the product as well as the hyper-community that surrounds it.
January 28th, 2007 at 3:49 am
Well in that case, how about starting a community? Get folk involved in the future development on PageFour.
Compared to the competition, it may look a little sparse and a little inactive, which also may be a problem.
January 29th, 2007 at 12:59 pm
I’m planning an overhaul of the website shortly Rayz, which hopefully will include opening up more discussion about the product, and a board or forum is on the list. One of the reasons I haven’t implemented a discussion board before now is because user numbers have still been quite low, and an empty or sparse board would probably be worse than no board at all.
January 29th, 2007 at 8:26 pm
I take your point about the low numbers on a message board …
Then how about a series of betas, adding new functionality over a few month?
Now it was much easier for Scrivener as there is less competition for this kind of thing on the Mac. Also, the Mac community is much smaller, much more closely knit, which means news of good software spreads quickly.
You already have quite a lot of competition, but the advantage is that your app is fairly new, which is why the UI looks ten times better than most of the other Windows offerings. So you can build on that for a start, then think about stuff like more word processing functions (headers and footers, footnotes) and things like export to Word, automatic numbering.
As you add stuff and folk try out the betas, then word of PageFour will grow … but you have to be patient and put the effort in ..
Have a look at EverNote … still in beta, but making serious waves that must have MS worried.
January 30th, 2007 at 2:19 pm
I remember looking at EverNote when it first came out - after reading a tech review in the Wall Street Journal. It has a very different feel than the more mainstream word processors, different, and impressive because of it.
Adding features though can be dangerous, especially for a tool like PageFour that was designed as much around leaving features out, as adding them in. There are a couple of features that I know would add value to ALL users, and they are on the drawing board, but features that may be useful to a small number of users would have the downside of making PageFour less usable to the majority. It’s a thin line, and I read a great post about it some time ago - definitely worth a look.
January 30th, 2007 at 8:29 pm
Eek! No, I didn’t mean come up with something like EverNote …
I meant take a look at the way they run their forums, and get folk involved in building the application into something that folk will tell other folk about. I don’t think the scrolling note thing would do very well for a writer’s word processor …
Thanks for the link; a very good article.
April 9th, 2007 at 9:26 pm
Darren;
I just stumbled over PageFour and am testing the demo.
So far, honestly, it looks like I will be purchasing the product in the next couple of days. It does what I need (and only that :D), looks nice (a whole helluva lot better than many others) and has a great price.
I do think however, you should offer free licenses whenever you can on websites geared towards writers. As many sites as I visit, I always pause to see if it would be something I am interested in participating.
That always generates attention from what I’ve found and it doesn’t cost as much as ads in fancy writing magazines
People will normally try and win something for free so both the site and you come out on top.
As big a fan as I am of Giveawayoftheday.com, I wouldn’t recommend it as that may mean giving away too many of them.
April 9th, 2007 at 11:12 pm
Hi Aaron,
You’d be amazed at how difficult it actually is to offer freebies on some of these sites. I’ve tried a few times - on the understanding that increasing use of PageFour, and spreading the word about the product would help in the long run - and gotten nowhere. Moderators and users of forums tend to view any and all ‘special offers‘ as crass commercialisation, and stamp on it like the plague.
My most recent attempt was a blanket offer to all users of the absolutewrite forums (one of the biggest and most vocal) of a free version, via the moderators. It got bumped up the ladder to the top dog, and died a sad, no-email-reply kind of death.
There was just no interest from the powers that be.
I’ll be checking out Giveawayoftheday.com though - looks very interesting.