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"I love being a writer. What I can't stand is the paperwork."

PageFour Frequently Asked Questions

The most common questions asked by PageFour users are answered on this page. If you cannot find the answer to your question here, the Online Help is comprehensive and covers all aspects of the software.

1. Where are my PageFour files stored on my PC?

When you run PageFour for the first time, all your Notebooks and Pages, archives, and customised dictionaries are written to your own user-specific Windows Application Data folder. This location can be changed by you at any time. To identify the exact location of your files, open the Options dialog from the Tools menu, and click on the Miscellaneous button. The value stored under Location of Notebook Pages is where all your files are stored.

On machines running Windows Vista or Windows 7, the default location will be:
"C:\Users\YOUR USERNAME\AppData\Roaming\IMBT\PageFour\"

On Windows XP it will be:
"C:\Documents and Settings\YOUR USERNAME\Application Data\IMBT\PageFour\"

Depending on your Windows file settings, this folder may not always be visible when browsing. If this is the case, open Windows Explorer, go to the Tools menu, select Folder Options, open the View tab, and make sure the Hidden Files and Folders setting is set to "Show hidden Files and Folders".

You can change this location at any time from the options dialog mentioned earlier. Before doing this, ensure that you are running the current version of PageFour: www.softwareforwriting.com/download

2. I've just bought a license. What do I do?

Copy and paste your license key into PageFour's License dialog. The License Dialog can be found by opening the Help menu within PageFour. This is what the help menu looks like. If your trial period has expired, the License Dialog will appear automatically when you open PageFour.

Apologies in advance for this next statement, but if you cannot find the help menu, you need to download and install PageFour. PageFour is desktop software, not a web application. If you have purchased a license without trying out the software, you should go to the download page, download and install the software, and run it. You will then see the Help menu, from where you can open the License Dialog and copy in your license key.

3. How do I move PageFour from my old PC to my new PC?

A common question from PageFour users is how to go about moving PageFour and all their Notebooks and Pages to another PC. It's a relatively straight forward process, though there are a few steps that need to be followed.

  • Download and install the latest version of PageFour to your new PC.
  • If you are running a licensed version, open the License dialog from the Help menu and enter the product key you were given when you purchased. This will have been sent to you via email, but if it has been lost or misplaced, contact us with the name you used when making the purchase, and we'll track it down for you.
  • Did you set a PageFour password on your old PC? If the answer is yes, open the Password dialog on your new PC by selecting the 'Tools | Change Password' menu, and set the password so that it corresponds to the one on your old PC.
  • On your new PC, open the Options dialog from the 'Tools | Options' menu, click on the Miscellaneous button, and make sure the Location of Notebook Pages value is the same as your old PC. (This step is not critical, but it will make the moving process less prone to human error)
  • Close PageFour.
  • Locate your PageFour files folder on your old PC - see Question 1 above.
  • Copy this folder in its entirety from your old machine to the same location on your new machine. When prompted by Windows, simply agree to overwrite any existing files or folders with the same name.
  • Reopen PageFour on your new PC. All your old Notebooks and Pages will appear, and all customized dictionaries and archives will be in place.
  • Two default Notebooks, 'First Novel' and 'My Notebook' will have been created when PageFour was installed on your new PC. These can be deleted at any time.

4. Import Notebooks doesn't seem to be working. All I see is an empty dialog.

One of the more common problems people have using PageFour is figuring out the Import / Export process, a feature most often used to synchronize PageFour Notebooks or Pages across two or more PCs. This section of the PageFour help outlines how to go about Exporting and Importing.

www.softwareforwriting.com/help/import_export

A common mistake made by users is to set about importing Notebooks, only to stop when they find an empty Archive or Import dialog. This is caused by selecting the wrong folder to import.

When you're importing, you need to select the top level folder that you previously exported to. For example: if you exported to a folder on your flash drive called "H:\My Files\, when you go to import, you should also select "H:\My Files\" and NOT the dated sub-folder within this folder.

The Archive / Import manager will then show all exports in this folder for you to chose from, named by date. If you regularly export to and from a flash drive, you may have a wide selection of different PageFour Exports to chose from.

Every time a user has a problem importing, it's down to not selecting the root folder when they import, as outlined above, and trying to do it manually by searching for the individual file they want to import.

Remember, there are two import options in PageFour: Import Documents, which imports external files (Word docs and such), and Import Notebooks, which imports anything you have previously exported out of PageFour. In this case, it is the second of these two options you need to use, not the first.

5. How can I get Em Dashes to work correctly in PageFour?

There is a shortcoming in the current version of PageFour when it comes to em and en dashes. Though they can be typed on to a page, when you re-open the page, the em dash reverts to a standard dash.

To fix this problem, you need to download a DLL file and add it to PageFour's installation folder. To do this, download or open this zip file, and copy the file it contains to your PageFour installation folder.

Unless you chose a different location when you installed it, the PageFour Installation folder will be: C:\Program Files\IMBT\PageFour

Once you have done this, you should close and re-open PageFour for the changes to take effect.

Why do you have to download this file? Why is it not included as part of PageFour's installation? It's a Windows file, and your system will already contain one or more versions of it, in use by various programs. Microsoft does not allow this file to be included in installation packages, so it must be downloaded and dropped into the install folder manually.

6. What is the quickest way to backup my PageFour files?

If all you wish to do is take a copy of your existing Notebooks, the quickest method is to go to the Tools menu and select Export Notebooks. This will copy all your current Notebooks and Pages to a location of your choosing for easy backup. In the case of a thumb drive, it will perform the entire backup for you, whereas if you are backing up to CD, exporting to a recognized backup folder on your local machine may help speed up the process.

7. Which operating systems will PageFour run on?

PageFour runs on all Windows operating system from XP onwards, including Vista and Windows 7 (32 and 64 bit). Some users have reported running PageFour on Linux (Wine), but this is not something we have investigated ourselves, so we cannot comment on how it performs. There is no Mac version of PageFour.

8. Can I use my PageFour license on my lap top as well as my desktop?

Yes. PageFour's license covers either multi-user use on a single PC, or multi-PC use by a single user. This means that you can install PageFour on your desktop, lap top, and netbook, and your license will work on all three machines. You do not need to buy a second license.

9. Are free upgrades included?

All minor upgrades are included when you purchase a PageFour license, as are any major upgrades that occur within 6 months of purchase.

10. When is the next release of PageFour?

We do plan to release a new major version, but do not have a release date as yet. PageFour is sold for what it does today, not for what it might do tomorrow. The current version of PageFour runs on all recent versions of Windows.